Support
Get help with this plugin
We're here to help. Choose the support channel that fits your situation:
FREE PLAN SUPPORT
- WordPress.org plugin support forum
- Email: info@monirtechsolutions.com
- Documentation: monirtechsolutions.com/plugins/monir-newsroom/docs/
- Response time: 2-5 business days
PRO PLAN SUPPORT (SOLO / PRO / DEVELOPER)
- Priority email: info@monirtechsolutions.com
- Response time: 1-2 business days
- Optional video consultation (Developer plan only)
WHAT WE CAN HELP WITH
- Installation and setup issues
- Beat configuration questions
- AI provider connection problems
- Article quality and fact-check issues
- Pipeline recovery
- Billing and licensing (Pro)
WHAT WE CAN'T HELP WITH
- AI provider account billing or quota issues (contact your provider directly)
- Custom theme conflicts (we can identify the conflict, but can't fix theme code)
- Hosting environment configuration beyond standard WordPress requirements
- Editorial decisions about specific articles your plugin produces
BEFORE CONTACTING SUPPORT
Please include:
- Plugin version (find this at Newsroom → Settings → System Status)
- WordPress version
- PHP version
- Active AI provider
- Description of the issue with steps to reproduce
- Screenshots if applicable
- Relevant rows from Newsroom → Activity log (if related to dispatch issues)
REPORTING BUGS
Bug reports are most useful when filed at the WordPress.org plugin support forum so other users can benefit from the fix. For security-related issues, please email info@monirtechsolutions.com directly rather than posting publicly.
FEATURE REQUESTS
We welcome feature requests at info@monirtechsolutions.com. Pro customers' requests are reviewed first.