Privacy Policy

1. Introduction

Monir Tech Solutions LLC ("Company", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide, including:

• Contact Information: Name, email address, phone number, company name
• Project Information: Project requirements, budget range, timeline preferences
• Communication Records: Messages, emails, and other communications with us
• Payment Information: Billing details for service payments (processed securely through third-party providers)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent on site, referring websites
• Technical Data: Screen resolution, user agent, language preferences

2.3 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and analyze website usage. You can control cookie preferences through your browser settings.

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision

• Processing and responding to quote requests
• Providing web development and technical services
• Communicating about projects and services
• Delivering customer support

3.2 Business Operations

• Managing client relationships
• Processing payments and billing
• Improving our services and website functionality
• Analyzing usage patterns and trends

3.3 Marketing and Communications

• Sending project updates and service information
• Providing relevant industry insights (with consent)
• Following up on incomplete quote requests

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share information with trusted service providers who assist us in:

• Website hosting and maintenance
• Email marketing and communication
• Payment processing
• Analytics and performance monitoring

4.2 Legal Requirements

We may disclose information when required by law or to protect our rights, safety, or the rights of others.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

4.4 No Sale of Personal Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption: Data transmission is protected using SSL encryption
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Monitoring: Ongoing security assessments and updates
• Secure Storage: Data stored on secure servers with backup systems

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to:

• Provide ongoing services
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Support business operations and customer relationships

Quote requests and project communications are typically retained for 3 years after project completion.

7. Your Rights and Choices

7.1 Access and Correction

You have the right to access and correct your personal information. Contact us to request updates or corrections.

7.2 Communication Preferences

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in emails
• Contacting us directly
• Updating your preferences through our website

7.3 Cookie Management

You can control cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

7.4 Data Deletion

Upon request, we will delete your personal information, subject to legal and business requirements.

8. International Data Transfers

Our team operates from both Boston, MA (United States) and Dhaka, Bangladesh. Your information may be transferred and processed in both locations. We ensure appropriate safeguards are in place for international data transfers.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware of such collection, we will take steps to delete the information.

10. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications for material changes (if applicable)

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Compliance

We strive to comply with applicable privacy laws and regulations, including:

• California Consumer Privacy Act (CCPA)
• General Data Protection Regulation (GDPR) - for EU clients
• Other applicable state and federal privacy laws